Cheltenham Driver Training (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information.
This website is operated by Richard Bailey, trading as Cheltenham Driver Training.
Who we are
Contact details:
- Phone / WhatsApp: 07565 931 973
- Email: cheltenhamdrivertraining@gmail.com
- Address: Regency Court, Cheltenham GL51 6SL
What information we collect
We only collect personal information that you choose to give us directly, for example when you:
- Call, WhatsApp, text, or email us to ask about lessons or book a course
- Contact us via our Facebook page
- Fill in a contact or booking form on this website (if one is added in future)
This may include your name, phone number, email address, and any other details you share with us relating to your driving lessons (e.g. your experience level, availability, or pickup location).
We do not collect payment card details through this website — payment is arranged directly with Richard by bank transfer or cash.
Cookies and analytics
This website uses Google Tag Manager, which may load analytics or tracking cookies (such as Google Analytics) to help us understand how visitors use the site — for example, which pages are most popular. This information is anonymised/aggregated and is not used to personally identify you.
You can control or delete cookies through your browser settings at any time. Blocking cookies may affect how some parts of the site display but will not stop you contacting us or using the site’s core content.
How we use your information
We use the personal information you provide to:
- Respond to your enquiry and arrange driving lessons
- Manage your booking, scheduling, and ongoing lessons
- Send you information relevant to your lessons (e.g. rescheduling, reminders)
- Comply with legal or insurance obligations relating to driving instruction
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Legal basis for processing (UK GDPR)
We process your information on the basis of:
- Contract — to arrange and deliver the driving lessons you’ve requested
- Legitimate interest — to respond to enquiries and maintain accurate booking records
- Consent — where you’ve voluntarily provided details via phone, email, or social media
Who we share information with
We may share limited information with:
- Our insurance provider, if required to validate a claim
- The DVSA or relevant authorities, only if legally required
We do not share your information with advertisers or other driving schools.
How long we keep your information
We retain personal information only for as long as necessary — typically for the duration of your lessons plus a reasonable period afterwards for record-keeping (e.g. insurance or tax purposes), after which it is securely deleted.
Your rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (“right to be forgotten”)
- Object to how we use your information
- Withdraw consent at any time (where consent is the basis for processing)
To exercise any of these rights, contact us using the details above.
If you’re unhappy with how we’ve handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Children’s privacy
Some learners may be under 18 (learner drivers can start lessons from age 17). We only collect the minimum information necessary to provide driving lessons safely and do not knowingly collect information from children for any other purpose.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will reflect the most recent revision.
Contact us
If you have any questions about this privacy policy or how your information is handled, please get in touch:
- Phone / WhatsApp: 07565 931 973
- Email: cheltenhamdrivertraining@gmail.com